Frequently Asked Questions for Learners

If you have been convicted of a serious motoring offence the court may have ordered you to pass an Extended Driving Test before your driving licence can be reissued.

The Extended Driving Test is twice as long as a normal driving test. So this requires the same driving examiner to be available for two booking slots in a row. As you can imagine the probability of the same examiner having two consecutive test slots cancelled at the same time is vanishingly tiny.

We totally rely on the DVSA online booking service to find and change driving test bookings. In our experience the DVSA online booking system is simply not effective for booking Extended Driving Tests.

Our advice is to telephone the DVSA Driving Test Booking service available 8am – 4pm Monday – Friday. We understand the operators can reallocate examiners to test slots if necessary to make Extended Tests possible. Something a human can do but the online system is simply incapable of.

Let’s assume you are asking this question because you don’t have a test already booked and you can’t find one at your preferred test centre in time.

Slight problem – we need you to have a test booked for us to be able to search for cancellations for you.

Don’t worry – we have a cunning plan.

Go find a test now. It doesn’t matter where – or even when particularly. But not too soon. The more time we have to look the more likely we are to find something. Just book something – anything you can get. It doesn’t matter where because we won’t look at that test centre unless you ask us to. But don’t forget that it is your responsibility to cancel the test in the unlikely event that we are unable to find something better. Provided the DVSA receive at least 3 clear working days notice you will not lose your driving test fee. Sundays and public holidays do not count as working days.

Now we’ve got something to work with create your account. Tell us the test centre(s) where you really want the test and the dates you cannot be available.

Fun fact: You can have more than one valid theory certificate. When you pass the theory test your certificate is valid for a fixed period of 2 years. If your old certificate is nearing expiry you can take another test. When you pass your new certificate will be valid for 2 years from the date of the test. If you fail your current certificate will still be valid until it’s expiry date

When you authorise us to go ahead and book a reserved test we will send you an email confirming we were either successful or unsuccessful. If the change was successful the DVSA will also send an email to confirm.

But things can go wrong. Emails can get delayed or lost for all sorts of reasons, mail boxes fill up or emails get redirected into junk folders. Not often but it can happen.

If you authorise a change of test and then hear nothing from us or the DVSA check either on the DVSA booking website at https://www.gov.uk/book-driving-test or by calling them on 0300 200 1122 8am – 4pm, Monday – Friday.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provides a 14 day ‘cooling off’ period for the customer to change their mind and receive a full refund for most online purchases

This service is exempt from that rule because

  • The service we provide costs less than £42
  • When purchasing this service you agree to waive the right to cancel so that the service can start immediately.

Kwiktest.co.uk is a purely online service to learner drivers and driving instructors. To keep the cost of the service as competitive as possible we do not operate a telephone call centre. We strive to keep the site as simple and intuitive to use as possible and helpful suggestions for improvement are always welcome.

Most queries are covered by the FAQ pages and we are more than happy to deal with any other enquiries by email.

You can contact us by email here.

Do not cancel your test!

Provided that you give the DVSA 3 clear working days notice you can change your appointment without loss of test fee at https://www.gov.uk/book-driving-test. Sundays and Public Holidays do not count as working days.

If the last day to cancel is still some way off you can log in to your account and change the ‘Not Before’ and ‘Not After’ date preferences. See FAQ ‘Can you find a test after the booked test?’ for more detail.

As soon as we detect a change to your test appointment we will stop searching and send you an email.

If you want us to keep looking for an earlier test just log in and reactivate the search.

The DVSA test fee for a weekend or evening test is £75 compared to £62 for a standard weekday driving test. So when upgrading from a weekday test the DVSA require a £13 payment with the booking. (If you subsequently swap the weekend test for a normal test the £13 is automatically refunded to the payment card).

We cannot Auto-book weekend or evening tests but unlike some of our competitors we will reserve them for you.

Weekend or summer evening tests are rarely available compared to the standard weekday test. But if we do find one for you we will reserve it for 10 minutes and notify you in the normal way. While it is reserved no one else can book it. Not even you!

But…
You now have 10 minutes to get online at https://www.gov.uk/book-driving-test ready to pounce as soon as the our reserve period expires. Alternatively you could call the DVSA telephone booking service (Mon – Fri 8am – 4pm) and tell the operator that the appointment is reserved so that they can book it for you.

Sorry it’s a bit of a faff. But at least you get to book a test that you might not have heard about otherwise!

We will detect that your test has changed, stop the search and send you an email to tell you what we have done.

Our refund policy still applies even if you change to a test centre you didn’t ask us to check or a time / date you asked us to ignore. We good get all nit picky – but, heck, life’s too short.

If you want us to keep looking just log into your account and reactivate the search.

Yes we can.

On the Create / Update account form we ask for a ‘Do not book after’ date.

  • leave it blank and we look for appointments up to the date of your currently booked test
  • enter a date after your currently booked test and we will look for the first available test before the not after date but after your current test date. You might want to change the ‘not before’ date too or we might find something too close to the original date.

If you cancel your driving test our service will automatically stop.

Our refund policy does not apply to cancelled tests.

Yes there is.

In the unlikely event that we do not reserve or book a test appointment before the date of your original test you we will refund your payment in full. You should automatically receive your refund within 14 days.

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